Shipping & Delivery
Last Updated: 7 july 2026
At InfiniteLab, we are committed to processing and delivering orders efficiently, securely, and professionally. Please review our Shipping & Delivery Policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high demand, processing times may be extended.
Shipping Methods
Shipping options and estimated delivery times are displayed during checkout.
Available shipping methods may vary depending on your location.
Delivery Timeframes
Estimated delivery times:
- Domestic Orders: 2–7 Business Days
- International Orders: 7–21 Business Days
Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates are provided directly by the shipping carrier.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Customs inspections
- Carrier disruptions
- Public holidays
- High shipping volumes
InfiniteLab is not responsible for delays caused by third-party shipping carriers.
International Shipping
International customers are responsible for ensuring compliance with local laws and regulations before placing an order.
Customs duties, taxes, import fees, and other charges imposed by local authorities are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
InfiniteLab is not responsible for orders delayed, lost, or returned due to incorrect addresses submitted during checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
To assist with investigations, please provide:
- Order Number
- Photos of damaged items (if applicable)
- Photos of packaging
- Description of the issue
Our team will work with the shipping carrier to help resolve the matter.
Delivery Confirmation
Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.
If you believe your package was delivered incorrectly, please contact both the shipping carrier and our support team.
Contact Us
For shipping-related questions or concerns, please contact:
Whatsapp: +44 7576152099
Response Time: Within 24 business hours
Research Use Disclaimer
Products offered by InfiniteLab are intended solely for laboratory and research purposes. Products are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
